Below is a how-to guide for printing a problematic PDF to a new PDF. This process "flattens" and re-generates the file to fix common causes of upload issues.  


If you receive a Document Upload Error, you may need to flatten the document before uploading. 


To flatten a document, follow these steps:

  1. Open the PDF in your preferred PDF viewer. Note: Your steps may vary depending on the PDF viewer you use.
  2. Click the File menu, then click Print.
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  3. Select a PDF Writer from the Printer list, then click Print. Common PDF writers include Adobe PDF and Foxit Reader PDF Printer.
  4. When prompted, choose a name for the file, then click Save
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  5. Upload the new file to Beacon Flow